Customer Service

Welcome to Emilee’s Galloping Goodies

Emilee and I promise to deliver the
finest gourmet horse treats and spa products for both horse and rider.  We are currently working with a very talented local artist to create a beautiful and unique line of fun accessories for young riders and riders young of heart. 

We love our customers and their pets and we're here to assist you with product questions, shipping details and much more. Contact us by calling 860-716-3173 or by email at: ibakehorsetreats@aol.com

Ordering and Shipping

Ordering:
You can order our products on-line by clicking through our secure, Paypal shopping cart.  No Paypal Account is necessary and all major credit cards are accepted when ordering on-line.  If you prefer, you can print out our ORDER FORM to order by mail.

For large bulk orders, please contact us to get the best rate: 860-716-3173

Shipping:
Most of the orders are packaged and shipped within 72 hours of receiving the order.
We ship most of our products with UPS Ground because they offer "Tracking" and that provides a real-time status of the shipped package(s). Although we can not guarantee an exact delivery time, we can provide you with the UPS tracking number so you can track your order from home. We reserve the right to choose another shipping company if needed. Once an item is shipped, shipping charges are not reimbursed. Please contact us if you need expedited shipping or shipping beyond the 48 contiguous states.

Home Delivery:
If you're a local client, we may choose to offer you home delivery, subject to availability. We drop off some orders that are local to us, only when we have the time available to do so. We do this because we love to visit with our clients and answer any questions they may have about how to use our products. When we see a local delivery address, we may contact you directly and offer you home/stable delivery. Hope to see you soon!

Special Shipping Arrangements:
If you would like to make special arrangements expedited UPS shipping or for shipping your products with the United States Post Office (USPS) or through Fed Ex Express, please contact us by email when you place your order.

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